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You don’t know what you don’t know – and it could be you costing you money! There are many tools, techniques and services that can improve process performance. And to use them, you have to know about them. It is important to be aware of what tools are available in your control system and what external expertise is available that can be beneficial. Small "trial" control improvement projects can not only teach the use of new tools and skill but also provide a great return on investment! After confirming the applicability and value of the tools and skills, they can be applied to other areas of the plant as appropriate to produce even more financial benefit.